Returns & Refund Policy

At LORANION, we are committed to delivering premium-quality products and a refined customer experience. If your purchase does not meet expectations, please review the detailed policy below outlining eligibility, timelines, and procedures.

1. Refund Eligibility

Refunds may be granted under the following conditions:

• Items are returned unused, undamaged, and in their original packaging.
• The return request is submitted within the stated return window.
• Proof of purchase (order confirmation or receipt) is provided.
• The product received was defective, damaged during delivery, or incorrect.

All returns are subject to inspection prior to approval.

2. Return Time Limits

Customers may request a return within 14 calendar days from the date of delivery. Requests submitted after this period may not be eligible for refund.

Approved refunds are processed within 7–10 business days after the returned item has been received and inspected.

3. How to Request a Return

1. Email our support team with your order number and reason for return.
2. Include photos if the product is damaged or defective.
3. Wait for confirmation and return instructions from LORANION.
4. Ship the item using the provided return details.

Returns sent without prior authorization may not be accepted.

4. Conditions & Exclusions

The following items are not eligible for refund:

• Products showing visible signs of use or alteration.
• Items returned without original packaging.
• Personalized or custom-made products.
• Final sale or promotional clearance items.

Shipping costs are non-refundable unless the return is due to an error by LORANION.

Contact Information

For any questions regarding returns or refunds, please contact our customer care team:

Email: [email protected]

Business Name: LORANION

We are dedicated to resolving concerns promptly and professionally.